FAQ

Our most frequently asked questions are listed below.  However, if you are looking for answers that are not listed, please submit your question using the form below!

What about tipping?

If you enjoyed the service you received, tips are always appreciated. Standard in the massage industry is anywhere between $10 and $20 for a 50 minute session.

What is your Gift Certificates and Promotional Deals Policy?
Once purchased, gift certificates are non-refundable.  We do offer Promotional Gift Certificate/Card Deals from time to time.  Promotional Gift Certificate/Card Deals expire 6 months from the date of purchase.  Amount paid does not expire.  If you are redeeming a gift certificate, please notify the person when booking your appointment.  Gift Certificates are redeemable at location purchased only for goods and services not exceeding the remaining credit balance on your gift certificate. Treat your certificate as cash; it cannot be replaced if it is lost or stolen.
What if I need to cancel my appointment?

Appointments must be cancelled or rescheduled no later that 12 hours prior to your appointment start time.  If you cancel your appointment with less that 12 hours notice, you will be subject to a $35.00 cancellation fee.  If you no show your appointment you will be charged the full amount of the appointment.  You can call the location or email the location at info@tx-mbw.com to cancel your appointment.

What happens if I am late to my appointment?

Please arrive between five and ten minutes before your scheduled massage appointment time to ensure a full massage session.  Sorry, we cannot go over your appointment time. In most cases there will be an appointment scheduled after yours that we must honor.  If you are late, we will still provide you with an excellent service but understand it will not be the full amount of time you booked for. Additionally, we will not reduce the price of session fee if you are late.

What is your refund policy?

We do not offer refunds on services purchased or gift certificates.  If you have an unused service on your account, you may gift the service to another individual.  There will be a $15.00 charge for the transfer.  To request a transfer of services email info@tx-mbw.com.  (see “I need to cancel my membership, what should I do?” for membership policy)

I need to cancel my membership, what should I do?

If you need to cancel your membership, you can email info@tx-mbw.com or the location in which your membership was established.  Please include the name the membership is under and if you don’t mind a brief reason for the cancellation.  We cannot accept verbal requests to cancel, all requests must be in writing.  Once we receive your request to cancel, your membership will be cancelled on the last day of the month in which you submitted notice to cancel.  

If you have unused services or a balance on your account, you will have access to continue using these services or balance amounts until they are depleted, we do not offer refunds on unused membership services or balances.  Your membership status will be removed upon the effective date of your cancellation.  If you are unable to use your remaining services or amounts, you can transfer them to another user for a one-time fee of $15. 

My minor is getting a massage, is there anything I should know?

We work with student athletes all the time, we understand the importance of taking care of their bodies and trying to avoid injury.  We are also respect that they are minors and welcome parents to sit in on their session with the therapist.  We also encourage our minor athletes to wear comfortable shorts and sports bra’s to avoid them being uncomfortable.  Please notify the front desk when booking a session for a minor.  We require that parents sign a consent for prior the session.

The pressure isn't deep enough?

At Texas Massage and Bodyworks we have experienced therapists who want to provide you with the best possible experience. Even the best and most skilled therapists cannot always provide a great session without a little feed back from you. Many people think that they have to take whatever massage is given to them. The fact of the matter is that the therapist is eager to match the style of massage you are here for. The key to getting the best massage is communication! Speak with your therapist and let them know what would make it a great massage before the session starts.  

We know that the most important aspect of a massage is the pressure. We think in terms of  three basic levels of pressure:

a. Light/Relaxing
b. Medium Pressure
c. Deep Pressure

If during your massage if you feel the pressure needs to be adjusted, just let your therapist know.  They won’t mind at all.

Will the therapist be present when I disrobe?

The therapist will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.

Must I be completely undressed?

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

Will I be covered during the session?

You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

What parts of my body will be massaged?

A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders.  Your therapist may suggest working your glutes and hip rotators.  These areas hold a lot of tension in them which can contribute to a majority of low back pain.

Are there different kinds of massage and bodywork?

There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We can discuss which methods may be most appropriate for you.

What should I do during the massage or bodywork session?

Prior to the massage, feel free to ask the therapist any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The therapist will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

How will I feel after the massage or bodywork session?

Most people feel very relaxed. If you had some specific issues that were being worked on, you could experience soreness the next day (similar to when you exercise). Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.     Bruising is possible but not typical after a deep tissue massage.  There are many factors that play into bruising. We encourage open communication with your therapist about pressure to ensure that you are feeling like the work is productive, not necessarily painful.  Please let your therapist know if pressure needs to be adjusted.

What are the benefits of massage and bodywork?

Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.

Are there any medical conditions that would make massage or bodywork inadvisable?

Yes. That’s why it’s imperative that, before you begin your session, the therapist asks general health questions. It is very important that you inform the therapist of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.

Do you take insurance?

We do not take insurance at this time, however we will accept HSA payments.  It is up to you to verify that your HSA will cover massage therapy.  You will be responsible for the cost of the session.

Do you offer couple’s massage?

We do not. We don’t have a room that is big enough to fit two tables in. However, we could get you both in at similar times in separate rooms.

Do any of your therapist engage in any type of sexual massage?

If you have to ask, we are not the place for you.  We employ trained massage therapists who offer healing modalities in a highly professional, mutually respectful environment. Please refrain from using any type of sexually suggestive remarks or actions. Doing so will result in immediate termination of your massage session and you will be charged for the price of the massage.

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