Gift Certificate & Promotional Card Policy (Texas)

Gift certificates and gift cards are subject to Texas and federal law.

• Gift certificates may include an expiration date, which will be clearly disclosed at the time of purchase and printed on the certificate or card.

• In accordance with federal regulations, no gift certificate or gift card will expire sooner than five (5) years from the date of purchase, unless otherwise permitted by law.

• If a gift certificate or card does not display an expiration date, it will be honored upon presentation.

Promotional Gift Certificate/Card Deals

• We may offer Promotional Gift Certificate/Card Deals from time to time.

• Any promotional value, bonus, or discount portion of a promotional gift certificate or card expires six (6) months from the date of purchase.

• The amount actually paid for a promotional gift certificate or card does not expire and remains valid for up to five (5) years from the date of purchase, in accordance with applicable law.

• Gift certificates and cards are non-refundable and not redeemable for cash, except as required by Texas law.

• Lost or stolen gift certificates or cards cannot be replaced.

Our mission is to empower wellness every day—ensuring every gift provides meaningful relief, relaxation, and restored balance.

Cancellation & No-Show Policy (Texas)

We value your time and are committed to providing personalized care for every client. To ensure fairness to both our clients and therapists, the following cancellation policy applies in accordance with Texas law.

• We kindly request at least 24 hours’ notice to cancel or reschedule an appointment.

• Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service fee.

• No-show appointments (failure to arrive for a scheduled appointment without notice) will be charged 50% of the scheduled service fee.

• Fees may be charged to the card on file.

This policy complies with Texas law, which allows service providers to charge reasonable cancellation and no-show fees when clearly disclosed in advance.

We understand that emergencies and unexpected situations arise. Please contact us via phone or email (spring@tx-mbw.com) as soon as possible, and we will always do our best to handle situations with care and consideration.  

Thank you for respecting our therapists’ time and helping us continue to deliver relief, relaxation, and restored balance for every body.

Late Arrival Policy

Please arrive 5–10 minutes before your scheduled massage appointment to allow time for check-in and to ensure a full session.

• Appointments begin and end at the scheduled time.

• We are unable to extend appointments beyond the scheduled time, as we must honor appointments scheduled after yours.

• If you arrive late, we will provide the best possible service within the remaining time, but your session may be shortened.

• Session fees are not reduced for late arrivals.

Arrivals 15 minutes or more late may result in a shortened session or be considered a no-show, depending on therapist availability. In such cases, the no-show policy and applicable fees may apply.

Thank you for understanding and helping us provide calm, uninterrupted care for every client.

All services purchased, packages, memberships, and gift certificates are non-refundable.

Gift certificates and gift cards are not redeemable for cash, except where required by Texas law.

If you have an unused service or remaining service balance on your account, you may transfer the service(s) to another individual for a one-time transfer fee of $25.

To request a transfer of services, please email spring@tx-mbw.com and include:

• The name on the account

• The name of the recipient

Transferred services retain their original terms and expiration dates, if applicable.

For information regarding membership cancellations, remaining balances, and effective dates, please refer to “I Need to Cancel My Membership — What Should I Do?” in our Membership Policy.

Thank you for understanding and supporting our mission of empowering wellness every day—providing personalized care with fairness and clarity for every client.

Membership Cancellation Policy

You may cancel your membership at any time by submitting written notice to the location where your membership was established. Written notice may be provided by email or other written communication.

For the Spring location, please email: spring@tx-mbw.com

Please include:

• The name the membership is under

• Your request to cancel

• (Optional) A brief reason for cancellation

Verbal requests cannot be accepted.

Once your written cancellation request is received, your membership will remain active through the last day of the month in which notice is received. No further membership fees will be charged after that date.

Any unused services or remaining account balances will remain available for use until fully depleted. Refunds are not provided for unused membership services or balances.

After the effective cancellation date, all appointments will be charged at non-member rates.

If you are unable to use your remaining services or balances, they may be transferred to another individual for a one-time transfer fee of $25.

We work with student athletes all the time, we understand the importance of taking care of their bodies and trying to avoid injury.  We are also respect that they are minors and welcome parents to sit in on their session with the therapist.  We also encourage our minor athletes to wear comfortable shorts and sports bra’s to avoid them being uncomfortable.  Please notify the front desk when booking a session for a minor.  We require that parents sign a consent for prior the session.

At Texas Massage and Bodyworks we have experienced therapists who want to provide you with the best possible experience. Even the best and most skilled therapists cannot always provide a great session without a little feed back from you. Many people think that they have to take whatever massage is given to them. The fact of the matter is that the therapist is eager to match the style of massage you are here for. The key to getting the best massage is communication! Speak with your therapist and let them know what would make it a great massage before the session starts.  

We know that the most important aspect of a massage is the pressure. We think in terms of  three basic levels of pressure:

a. Light/Relaxing
b. Medium Pressure
c. Deep Pressure

If during your massage if you feel the pressure needs to be adjusted, just let your therapist know.  They won’t mind at all.

The therapist will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders.  Your therapist may suggest working your glutes and hip rotators.  These areas hold a lot of tension in them which can contribute to a majority of low back pain.

There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We can discuss which methods may be most appropriate for you.

Prior to the massage, feel free to ask the therapist any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The therapist will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

Most people feel very relaxed. If you had some specific issues that were being worked on, you could experience soreness the next day (similar to when you exercise). Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.     Bruising is possible but not typical after a deep tissue massage.  There are many factors that play into bruising. We encourage open communication with your therapist about pressure to ensure that you are feeling like the work is productive, not necessarily painful.  Please let your therapist know if pressure needs to be adjusted.

Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.

Yes. That’s why it’s imperative that, before you begin your session, the therapist asks general health questions. It is very important that you inform the therapist of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.

We do not take insurance at this time, however we will accept HSA payments.  It is up to you to verify that your HSA will cover massage therapy.  You will be responsible for the cost of the session.

We do not. We don’t have a room that is big enough to fit two tables in. However, we could get you both in at similar times in separate rooms.

Sexual Misconduct Policy

Our practice is a professional therapeutic environment focused on healing, relaxation, and respectful care.

Any form of sexually suggestive remarks, gestures, requests, or behavior is strictly prohibited. This includes verbal comments, physical actions, or any conduct of a sexual nature.

Such behavior will result in the immediate termination of the session, and the full service fee will be charged. Repeated or severe violations may result in refusal of future services.

Our licensed massage therapists are trained professionals who deserve a safe, respectful workplace. Thank you for honoring these boundaries and helping us maintain a space dedicated to wellness and care for every body.